Return Policy

At The Canine Collective, all of our products are made to order, which means we do not accept returns, exchanges, or refunds due to buyer’s remorse, incorrect size selection, or change of mind. Please double-check your order details before completing your purchase.

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However, we are committed to providing high-quality products and ensuring customer satisfaction. If your order arrives damaged, defective, or incorrect due to an error on our part, we will gladly replace the item or offer a refund.

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Eligibility for Refund or Replacement

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You may request a replacement or refund if:

• The item arrives damaged or defective.

• You received the wrong item or design due to a printing or fulfillment error.

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Requesting Refunds or Replacements

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To initiate a claim, please contact us within 14 days of receiving your order at info@thecaninecollective.org.

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Include:​

• Your order number

• A clear photo of the damaged, defective, or incorrect item
   

We will review your request and provide further instructions. If approved, we will issue a replacement or refund as soon as possible.

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Non-Refundable Situations

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We do not offer refunds or replacements for:
 

• Buyer’s remorse or change of mind

• Incorrect size selection (please refer to our size chart before purchasing)

• Slight variations in color or print placement, as these are normal in the printing process
   

If you have any questions about our refund policy, feel free to reach out to us at info@thecaninecollective.org.

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Thank you for supporting The Canine Collective!